16 Mar 2023
Services
Cyber threats may cause consumers to purchase goods via B2C e-commerce with extra caution... Read more
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16 Nov 2022
KResearch views that market value of B2C e-commerce in 2022-2023 will grow at a slower pace after reaching double-digit growth during COVID-19. In 2023, the market is expected to expand at around 4-6 percent – the lowest when compared to its average growth of 26 percent per year over the past three years. The number of new e-commerce users is likely to be stable following the sharp increase during the pandemic. Plus, consumer purchasing power is limited and pressured by higher costs of living and product prices.... Read more
22 Jun 2022
Food delivery business set to face more challenges from sagging demand and high energy costs after COVID-19 has eased (Current Issue No.3326)... Read more
1 Mar 2022
KResearch views that inflation, rising living costs, uncertainty surrounding COVID-19, and impacts from the potentially prolonged unrest in Ukraine will continue to affect the economy and consumers’ purchasing power. B2C e-commerce (for products only) may grow by around 13.5 percent or approximately THB 565 billion in 2022.... Read more
14 Sep 2021
KResearch projects that the 2021 B2C e-commerce (for products only) will likely expand 30 percent YoY, with an estimated value of THB 300 billion. Its growth is mainly attributed to the COVID-19 pandemic which has altered consumer behaviors including the number of buyers and product diversity. At the same time, business operators in the supply chain – for instance, warehouses – have made adjustments to deliveries and offer convenient payment channels to shore up consumers’ confidence. Online shopping for each product group tends to grow, based on a relatively small share in comparison to total market value. Beverages and personal care products, in particular, have very small shares though they remain essential goods that consumers will increasingly purchase via this channel. Nevertheless, the growth of e-commerce still depends on consumer adaptability and the readiness of operators in the supply chain.... Read more
8 Sep 2021
As Thailand is transitioning towards a digital economy amid the increasing role of technologies in the business sector and our everyday life, including trading, entering into business agreements, and conducting financial transactions via digital platforms at home and abroad, plus the fact that such digital transactions have increasingly replaced traditional transactions, the government has sought new methods to assess related taxes and design appropriate tax policies. On September 1, 2021, the Revenue Code Amendment Act (No.53), B.E. 2564 (2021) (value-added tax (VAT) collected from foreign e-service providers) was enforced.... Read more
26 May 2020
KResearch views that, while the ‘New Normal’ has helped to stimulate growth for online retail stores, retailers still face ever more fierce competition, especially foreign E-Market place operators, which are expected to be the most affected group and subjected to heightened competition. Since the onset of the COVID-19 crisis, foreign E-Market places, which primarily revolve around luxury and non-food products such as fashion products, IT equipment, furniture and home décor, have been coping with numerous challenges, such as consumers’ weakening purchasing power that is not expected to quickly recover, intensifying competition among non-food products and specialty stores with websites or recognized brands, and competitors who utilize brand credibility alongside promotions and continual service improvements in their struggle for a share of consumers’ purchasing power. ... Read more
28 Nov 2019
Currently, e-marketplace has begun to increase investment in e- fulfillment centers because e-fulfillment is the key to their business; i.e., it can help create the most satisfying service experience to customers, leading to repeat purchases and bolster sales other than just a product delivery service. This has resulted in the proliferation of a new form of e-fulfillment center, focusing on shortening the order cycle time and offering the fastest delivery service.... Read more
8 Nov 2019
Over the past five years, Thai companies offering road transport services have faced fiercer competition due to an expansion of international logistics giants in Thailand. In the past, these international logistics giants used to focus on serving export oriented industrial manufacturers. Recently, they have expanded to domestic freight transportation. Moreover, these international logistics firms use digital technology to enhance their logistics management to gain a comparative advantage over Thai companies. Their presence has inevitably affected the local carriers.... Read more
As subdued consumer purchasing power continues to pressure the retail business, we at KResearch expect that retail sales will grow approximately 2.7-3.0 percent YoY in 2020, against the 3.1 percent pace projected for 2019. Traditional retail stores and hypermarkets, focusing on grassroots and low-to medium-income earners, are expected to experience limited growth while supermarkets and e-commerce, targeting medium-to high-income earners, may record better growth than other retail segments.... Read more
24 Sep 2019
We at KResearch expect that the last-mile delivery business will grow steadily at 11.0 percent p.a. over the next 2-3 years. Its turnover is projected to reach approximately THB36-37 billion in 2020, supported chiefly by steady growth in the e-commerce business in terms of the number of online shoppers, greater variety of goods sold and turnover. The thriving e-commerce business has bolstered demand for the delivery service of goods sold via e-commerce channels. Meanwhile, competition in the last-mile delivery business is set to intensify, in particular pricing competition, among large players, thus forcing others to cut prices to attract more customers. ... Read more