16 Dec 2022
Services
Thailand’s food delivery market is expected to see a slowdown due to increased economic activity and lifestyle changes that are seeing many more consumers return to dine-in and takeaway options. KResearch projects that market value of food delivery business going forward will be static or drop when compared to the high base of 2022 due to numerous factors such as less-frequent use of food delivery service. As reflected by survey results, from the beginning of 2022 until the present, more than 37 percent of respondents reduced their frequency of service use in line with the further easing of COVID-19 curbs. Basic foods and fast foods remain preferable among consumers. Meanwhile, foods and beverages that have seen a decrease in online orders were drinks and bakery products, as consumers can enjoy convenient purchases when returning to work at the office. Average price per order tends to be stable or higher as costs of raw materials and energy prices are rising, possibly resulting in an increase in food price per item and service charge on average.... Read more
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22 Jun 2022
Food delivery business set to face more challenges from sagging demand and high energy costs after COVID-19 has eased (Current Issue No.3326)... Read more
14 Sep 2021
KResearch projects that the 2021 B2C e-commerce (for products only) will likely expand 30 percent YoY, with an estimated value of THB 300 billion. Its growth is mainly attributed to the COVID-19 pandemic which has altered consumer behaviors including the number of buyers and product diversity. At the same time, business operators in the supply chain – for instance, warehouses – have made adjustments to deliveries and offer convenient payment channels to shore up consumers’ confidence. Online shopping for each product group tends to grow, based on a relatively small share in comparison to total market value. Beverages and personal care products, in particular, have very small shares though they remain essential goods that consumers will increasingly purchase via this channel. Nevertheless, the growth of e-commerce still depends on consumer adaptability and the readiness of operators in the supply chain.... Read more
8 Jun 2021
The 2021 school year marks yet another year that sees students taking their classes online. Some educational institutions have organized online sessions ahead of the new school term, which is presently set to begin on June 14, 2021. KResearch conducted a survey in the Bangkok Metropolitan Region to gather parents’ opinions regarding perceived challenges in the continuation of online classes for their children, and online learning over the upcoming period as recent developments of online learning focuses on educational applications to provide another option for learning. Key details are as follows:... Read more
5 Aug 2020
The COVID-19 pandemic and resulting stringent countermeasures issued by the Thai government have resulted in temporary closures and limited business operations. Restaurant business, in particular, was for a time left with two options: takeaway and food delivery via mobile application, which has now become a major retail channel for both restaurateurs and consumers. As a result, order volume for food delivery via online platforms has grown exponentially – by 150 percent – compared to the same period in 2019.... Read more
16 Apr 2020
Continuous technological development and the increasingly prominent role of smart phones in consumers’ daily lives have impelled businesses across the service industry to elevate their services to meet consumers’ demands in a prompt, anytime-anywhere manner, through multiple platforms whether they are provided through websites or smartphone applications. These types of services are called on-demand services. Examples of such services that have seen a rise in popularity include food delivery, ride-hailing platforms and on-demand entertainment platforms.... Read more
8 Nov 2019
Over the past five years, Thai companies offering road transport services have faced fiercer competition due to an expansion of international logistics giants in Thailand. In the past, these international logistics giants used to focus on serving export oriented industrial manufacturers. Recently, they have expanded to domestic freight transportation. Moreover, these international logistics firms use digital technology to enhance their logistics management to gain a comparative advantage over Thai companies. Their presence has inevitably affected the local carriers.... Read more
As subdued consumer purchasing power continues to pressure the retail business, we at KResearch expect that retail sales will grow approximately 2.7-3.0 percent YoY in 2020, against the 3.1 percent pace projected for 2019. Traditional retail stores and hypermarkets, focusing on grassroots and low-to medium-income earners, are expected to experience limited growth while supermarkets and e-commerce, targeting medium-to high-income earners, may record better growth than other retail segments.... Read more
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